SAAS

ClearComet Ventures

According to a Forrester Research report, by 2013, investment in customer-facing Web 2.0 technologies will outstrip spending on internal collaboration software by nearly a billion dollars.

Social networking tools will be de rigeur in enterprises in 2009, so get your portfolios fitted with proper social tools, including contacts lists for professionals, discussion forums and other tools to help colleagues connect.

According to a survey of eWEEK readers, blogs and wikis are the most broadly deployed apps in the Web 2.0 category. When asked which Web 2.0 technologies were deployed at their organizations, 49 percent of respondents said blogs and 48 percent said wikis. RSS came in a close third, selected by 43 percent of respondents.

E-Mail Scale

SAAS or cloud-based e-mail systems are cost-effective for companies or divisions up to 15,000 users, determined Forrester Research analyst Ted Schadler, who surveyed IT professionals at 53 North American and European enterprises to find out where they run their e-mail and other messaging and collaboration services.